Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We ship with number of couriers in Canada and around the world depending on the item and its location. For exmaple, if a vendor is selling kente, it will come from Ghana which involves DHL to come to Australia.

Do You Ship Internationally?

Yes . We do ship to any country but most of the times depends on the vendor.

How Long Will It Take To Get My Package?

It usually takes 5 to 21 days. Because of the nature of our items, some of them are hand made. The order comes through before they are made and send them to the customer so which would take more time.

PAYMENT

What Payment Methods Are Accepted?

We use PayPal, Credit Cards and Google Pay

Is Buying On-Line Safe?

We use PayPal which has policies to protect the buyer and the seller as well. So as far as Akrikrea and our website are concerned, buying online is safe for us. We are protected and buyers as well vendors are protected.

Order & Retunrs

How Can I Cancel Or Change My Order?

Please contact us or the vendor as soon as possible. When items are shipped, they leave our control to the courier which cannot cancel at this time.

Do I need an account to place an order?

No. You do not.

How Do I Track My Order?

Please visit "Track Order" page or refer to the email we send with tracking information.

How Can I Return a Product?

Yes you can if the item has a problem, wrong item posted to you or do not match the description. You are always protected by Paypal Buyer Protection.
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