Afrikrea (“we” and
“us”) is the operator of (https://afrikrea.ca)
(“Website”). By placing
an order through this Website you will be agreeing to
the terms below. These are
provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We
try to maintain accurate stock counts on our
website but from time-to-time
there may be a stock discrepancy and we will not
be able to fulfill all your items
at time of purchase. In this instance, we will
fulfill the available products to
you, and contact you about whether you would
prefer to await restocking of the
backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated
during checkout based on weight, dimensions and
destination of the items in the
order. Payment for shipping will be collected
with the purchase.
This price will be the final
price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Afrikrea will happily accept
returns due to change of mind as long as a request
to return is received by us
within 7 days of receipt of item and are returned to
us in original packaging, unused
and in resellable condition.
Return shipping will be paid at
the customers expense and will be required to
arrange their own shipping.
Once returns are received and
accepted, refunds will be processed to store
credit for a future purchase. We
will notify you once this has been completed
through email.
(Afikrea) will refund the value
of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
Afrikrea will happily honor any
valid warranty claims, provided a claim is
submitted within 10 days of
receipt of items.
Customers will be required to
pre-pay the return shipping, however we will
reimburse you upon successful
warranty claim.
Upon return receipt of items for
warranty claim, you can expect Afrikrea to process your warranty claim
within 7 days.
Once warranty claim is confirmed,
you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to
you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments
are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped
internationally are in transit for 4 – 22 days. This
varies greatly depending on the
courier you have selected. We are able to offer
a more specific estimate when you
are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched
within 2 business days of payment of order
Our warehouse operates on Monday
– Friday during standard business hours, except
on national holidays at which
time the warehouse will be closed. In these
instances, we take steps to
ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address
requests, we are able to change the address at
any time before the order has
been dispatched.
4.5 P.O. Box Shipping
Afrikrea will ship to P.O. box
addresses using postal services only. We are
unable to offer couriers services
to these locations.
4.6 Military Address Shipping
We are able to ship to military
addresses using USPS. We are unable to offer
this service using courier
services.
4.7 Items Out Of Stock
If an item is out of stock, we
will wait for the item to be available before
dispatching your order. Existing
items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the
forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will
receive a tracking link from which they will be
able to follow the progress of
their shipment based on the latest updates made
available by the shipping
provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged
in-transit, if possible, please reject the
parcel from the courier and get
in touch with our customer service. If the
parcel has been delivered without
you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Afrikrea encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Afrikrea at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged
in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service
enquiries, please email us at sales@afrikrea.ca.
