Free Delivery on most items in Canada

Afrikrea (“we” and
“us”) is the operator of (

(“Website”). By placing
an order through this Website you will be agreeing to

the terms below. These are
provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We
try to maintain accurate stock counts on our

website but from time-to-time
there may be a stock discrepancy and we will not

be able to fulfill all your items
at time of purchase. In this instance, we will

fulfill the available products to
you, and contact you about whether you would

prefer to await restocking of the
backordered item or if you would prefer for us

to process a refund.


2. Shipping Costs

Shipping costs are calculated
during checkout based on weight, dimensions and

destination of the items in the
order. Payment for shipping will be collected

with the purchase.

This price will be the final
price for shipping cost to the customer.


3. Returns

3.1 Return Due To Change Of Mind

Afrikrea will happily accept
returns due to change of mind as long as a request

to return is received by us
within 7 days of receipt of item and are returned to

us in original packaging, unused
and in resellable condition.

Return shipping will be paid at
the customers expense and will be required to

arrange their own shipping.

Once returns are received and
accepted, refunds will be processed to store

credit for a future purchase. We
will notify you once this has been completed

through email.

(Afikrea) will refund the value
of the goods returned but will NOT refund the

value of any shipping paid.


3.2 Warranty Returns

Afrikrea will happily honor any
valid warranty claims, provided a claim is

submitted within 10 days of
receipt of items.

Customers will be required to
pre-pay the return shipping, however we will

reimburse you upon successful
warranty claim.

Upon return receipt of items for
warranty claim, you can expect Afrikrea to process your warranty claim
within 7 days.

Once warranty claim is confirmed,
you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to
you (if stock is available)


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments
are in transit for 2 – 7 days


4.2 Transit time Internationally

Generally, orders shipped
internationally are in transit for 4 – 22 days. This

varies greatly depending on the
courier you have selected. We are able to offer

a more specific estimate when you
are choosing your courier at checkout.


4.3 Dispatch Time

Orders are usually dispatched
within 2 business days of payment of order

Our warehouse operates on Monday
– Friday during standard business hours, except

on national holidays at which
time the warehouse will be closed. In these

instances, we take steps to
ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address
requests, we are able to change the address at

any time before the order has
been dispatched.


4.5 P.O. Box Shipping

Afrikrea will ship to P.O. box
addresses using postal services only. We are

unable to offer couriers services
to these locations.


4.6 Military Address Shipping

We are able to ship to military
addresses using USPS. We are unable to offer

this service using courier



4.7 Items Out Of Stock

If an item is out of stock, we
will wait for the item to be available before

dispatching your order. Existing
items in the order will be reserved while we

await this item.


4.8 Delivery Time Exceeded

If delivery time has exceeded the
forecasted time, please contact us so that we

can conduct an investigation.


5. Tracking Notifications

Upon dispatch, customers will
receive a tracking link from which they will be

able to follow the progress of
their shipment based on the latest updates made

available by the shipping


6. Parcels Damaged In Transit

If you find a parcel is damaged
in-transit, if possible, please reject the

parcel from the courier and get
in touch with our customer service. If the

parcel has been delivered without
you being present, please contact customer

service with next steps.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Afrikrea encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Afrikrea at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon  as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service
enquiries, please email us at





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